Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information You Provide

• Account registration details (name, email address, company name, phone number)
• Billing and payment information (processed securely through our payment processor)
• Communications you send to us (support requests, feedback, inquiries)
• Query parameters and audience criteria you define when using our platform

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, session duration)
• Cookies and similar tracking technologies (see Section 6 below)
• Log data and analytics information

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our consumer data platform services
• To process transactions and manage your account, including credit purchases and usage
• To communicate with you about your account, service updates, and promotional materials (with your consent)
• To improve and personalize our services, including analyzing usage patterns and optimizing platform performance
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address technical issues, fraud, or security concerns

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform, processing payments, sending communications, and performing analytics
• Legal Requirements: When required by law, regulation, subpoena, or court order, or when we believe disclosure is necessary to protect our rights or the safety of others
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information for any other purpose with your explicit consent

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for a period of three (3) years following account closure, after which it is securely deleted or anonymized.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct any inaccurate or incomplete information
• Right to Deletion: Request the deletion of your personal information, subject to certain legal exceptions
• Right to Portability: Request that your data be provided in a structured, machine-readable format
• Right to Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, please contact us at contact@exactmatch.io. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the operation of our platform, including authentication and session management
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve our services
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (only with your consent)

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

7. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform. Our key third-party service providers include payment processors, cloud infrastructure providers, analytics services, and email delivery services. Each is bound by data processing agreements that require them to protect your information in accordance with applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that we have collected information from a child, please contact us immediately at contact@exactmatch.io.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also send you an email notification if the changes are significant. We encourage you to review this Privacy Policy periodically. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: